Website Terms of Service

These Terms of Service ("terms") govern your use of the Greenio website at www.greenio.co.uk and any enquiries or requests you submit through it.

Please read these terms carefully before using our website.

By using our website, you agree to these terms. If you do not agree with them, please do not use the website.

These website terms do not replace the separate contract terms that apply if you purchase products or services from Greenio.

1. About Greenio

This website is operated by:

Greenio Ltd
Unit 1, Denham House
Long Bennington Business Park
Long Bennington
NG23 5JR
United Kingdom

Company number: 08755282

Email: info@greenio.co.uk

In these terms, "Greenio", "we", "us" and "our" mean Greenio Ltd.

"You" and "your" mean the person using our website.

2. About These Terms

These terms apply to your use of the Greenio website, including when you:

browse our website;
use our online tools or calculators;
submit a contact or enquiry form;
request a quotation;
request a survey or consultation;
provide information about a proposed project; or
access information, case studies, articles or other content published by Greenio.

Separate terms and conditions apply to the supply and installation of Greenio products and services.

Submitting an enquiry through this website does not, by itself, create a contract for Greenio to supply or install any product or service.

A contract for an installation or other service will only arise when the relevant Greenio quotation, contract and associated documents have been accepted in accordance with the terms stated in those documents.

3. Our Services

Greenio provides renewable energy and related services, which may include:

solar photovoltaic (PV) systems;
battery energy storage;
EV charging;
commercial renewable energy solutions;
system design and consultancy;
installation and commissioning;
biomass servicing and maintenance;
system monitoring and aftercare; and
other energy related products and services.

The availability and suitability of any particular product or service will depend upon the individual property, project requirements, technical assessment and other relevant factors.

Information provided on this website is general information and does not constitute a site-specific design, technical recommendation or contractual commitment.

4. Website Enquiries

You can use our website to request information about Greenio products and services.

When submitting an enquiry, you agree to provide information that is accurate to the best of your knowledge.

We may contact you using the details you provide to:

discuss your enquiry;
obtain further information;
arrange an assessment, survey or appointment;
prepare a quotation or proposal; or
provide information about products or services relevant to your enquiry.

Submitting an enquiry does not oblige you to purchase from Greenio and does not oblige Greenio to accept or undertake a project.

5. Quotations and Contracts

Any prices, examples, illustrations or indicative costs displayed on our website are for general guidance unless expressly stated otherwise.

A formal quotation will normally be provided after we have obtained sufficient information to assess your requirements.

Our quotation may specify:

the proposed system;
products and equipment;
design;
installation scope;
price;
VAT treatment;
payment schedule;
estimated installation timescale;
warranties;
performance estimates;
exclusions; and
any other project-specific conditions.

Unless stated otherwise in the quotation, Greenio quotations are normally valid for 30 days.

For domestic renewable energy installations, the quotation and associated documents will set out the full contractual terms applicable to the installation.

Where applicable, these will include the relevant MCS requirements and customer protections.

The contract for an installation is separate from these Website terms.

6. Prices

Prices shown on the website are indicative and may change from time to time.

The final price for a project will be the price shown in the applicable Greenio quotation, subject to any variations subsequently agreed in accordance with the contract.

We will clearly identify whether prices include or exclude VAT where applicable.

We will not rely upon general website pricing to override a specific written quotation or contract.

7. Finance

Greenio may make finance options available through third-party finance providers.

Any finance calculator, monthly payment illustration, interest rate or repayment example displayed on our website is illustrative unless expressly stated otherwise.

Finance is subject to:

application;
eligibility;
status;
affordability;
the finance provider's terms and conditions; and
any applicable regulatory requirements.

The finance provider is responsible for assessing and deciding finance applications.

Greenio does not guarantee that an application will be accepted.

Where finance is offered, the relevant finance provider's terms, privacy notice and regulatory information will apply.

8. Solar and Battery Calculators

Our website may contain tools designed to provide indicative information about matters such as:

potential system size;
solar generation;
battery storage;
electricity savings;
self-consumption;
energy costs;
finance payments;
potential payback periods; or
other energy-related calculations.

These tools provide estimates only.

Actual results will depend upon factors including:

property location;
roof orientation and pitch;
shading;
weather;
system design;
equipment performance;
household or business energy consumption;
electricity tariffs;
export rates;
battery operating strategy;
future energy prices; and
changes in the way electricity is consumed.

Calculator results do not constitute a quotation, guarantee or contractual promise.

A project-specific assessment and quotation should be used when deciding whether a Greenio system is appropriate for your property.

9. Estimated Savings and System Performance

Any figures shown on our website relating to electricity generation, savings, payback, self-consumption, carbon savings or financial returns are estimates unless expressly stated otherwise.

Actual system performance may vary.

For a formal installation proposal, Greenio will provide project-specific performance information using appropriate assumptions and, where applicable, the relevant MCS methodology.

Energy prices, electricity tariffs, export rates, government policies and customer consumption patterns can change over time.

You should therefore not make a purchasing decision solely on the basis of a particular future electricity price, tariff or projected financial saving.

10. Case Studies

Our website may contain case studies showing Greenio projects and installations.

Case studies are intended to demonstrate examples of work we have completed.

Every property and energy requirement is different. Results achieved by one customer should not be treated as a guarantee that another customer will achieve the same results.

Where case studies include generation, savings, payback or other performance information, we will aim to make clear whether those figures are measured results or estimates.

11. Product Information

We take reasonable care to ensure that product information published on our website is accurate.

However, manufacturers may update products, specifications, software, warranties and availability.

Images of products and installations are illustrative, and actual products may differ in appearance.

The exact equipment proposed for your project will be identified in your quotation and system specification.

If a specified product becomes unavailable before installation, any proposed alternative will be dealt with in accordance with the applicable installation contract.

12. Installation Services

Information on this website describing our installation process is intended to provide an overview of how Greenio normally operates.

Individual projects may differ because of factors such as:

technical requirements;
property condition;
access;
scaffolding requirements;
planning requirements;
Building Regulations;
electricity network operator requirements;
weather;
product availability; and
health and safety considerations.

The specific scope and programme for your installation will be set out in your quotation and contract documents.

13. Your Consumer Rights

If you are purchasing goods or services from Greenio as a consumer, you have legal rights under UK consumer law.

Among other things, goods supplied under a consumer contract must meet applicable legal requirements, including being as described, of satisfactory quality and fit for purpose where the relevant requirements apply.

Services must be carried out with reasonable care and skill.

Your statutory rights are not excluded or restricted by these terms.

Any Greenio or manufacturer warranty is provided in addition to your statutory rights.

14. Cancellation Rights

Simply submitting an enquiry through our website does not normally create a contract and therefore there is nothing to cancel at that stage.

If you subsequently enter into a consumer contract with Greenio online, by telephone, at your home or in other circumstances where statutory cancellation rights apply, we will provide the relevant cancellation information.

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to a distance or off-premises consumer contract, you will normally have a statutory cancellation period.

The precise cancellation rights applicable to your purchase will be explained in your Greenio contract documents.

Nothing in these terms affects any statutory cancellation rights you may have.

15. Website Content

We take reasonable steps to keep the information on our website accurate and up to date.

However, website content is provided for general information and may not always reflect the latest product specification, price, regulation, tariff or technical requirement.

We may update, change or remove website content without notice.

Nothing on this website constitutes legal, financial, tax or investment advice.

Technical information provided on the website should not be treated as a substitute for a property-specific assessment where one is required.

16. Use of Our Website

You may use our website for lawful purposes.

You must not:

use the website unlawfully or fraudulently;
attempt to gain unauthorised access to our website, servers or systems;
introduce viruses, malware or other harmful material;
deliberately interfere with the operation or security of the website;
scrape, harvest or systematically extract website content or personal information without permission;
impersonate another person;
submit knowingly false or misleading information; or
use the website in a way that infringes the rights of Greenio or another person.

We may restrict access to our website where reasonably necessary to protect our systems, users or business.

17. Intellectual Property

Unless otherwise stated, Greenio owns or is licensed to use the intellectual property rights in this website and its content.

This includes, where applicable:

text;
photographs;
videos;
graphics;
branding;
logos;
designs;
diagrams;
case studies;
website layout; and
other original content.

You may view, download or print reasonable extracts for your personal, non-commercial use.

You must not reproduce, republish, distribute, modify, commercially exploit or use substantial parts of our website content without our prior written permission unless the law otherwise permits it.

"Greenio" and associated branding must not be used in a way that suggests an association, endorsement or relationship with Greenio without our permission.

18. Customer Reviews

Our website may display reviews obtained directly from customers or through third-party review services.

We aim to present reviews fairly and will not knowingly publish or commission fake or misleading customer reviews.

Where reviews are supplied by a third party platform, that provider's own terms and verification procedures may also apply.

Individual customer experiences may vary, and a review should not be treated as a guarantee that another customer will have the same experience or achieve the same results.

19. Third Party Websites

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience or information.

Greenio does not control third party websites and is not responsible for their content, availability, security, terms or privacy practices.

A link does not necessarily mean that Greenio endorses the third party.

You should review the applicable terms and privacy information before using a third party website or service.

20. Privacy and Personal Information

We process personal information in accordance with applicable UK data protection legislation.

Our Privacy & Cookie Policy explains:

what information we collect;
why we collect it;
our lawful bases for processing;
who information may be shared with;
how long information is retained;
your data protection rights; and
how cookies and similar technologies are used.

You should read our Privacy & Cookie Policy alongside these terms.

21. Photographs and Project Information

Greenio may take photographs during surveys, installations and completed projects for legitimate project purposes, including design, installation records, certification, warranty and technical support.

We will not rely upon these terms as automatic consent to use identifiable photographs of your home, property or project for marketing purposes.

Where appropriate, permission for marketing use will be obtained separately.

22. Availability of the Website

We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted availability.

We may temporarily suspend or restrict access for:

maintenance;
upgrades;
security;
technical problems; or
circumstances outside our reasonable control.

We are not responsible for a failure to access the website where this is caused by circumstances outside our reasonable control.

23. Our Responsibility to you

Nothing in these terms excludes or restricts liability where it would be unlawful to do so.

In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

If you are a consumer, these terms do not affect your statutory rights.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill where the law requires us to be responsible.

We are not responsible for losses that were not reasonably foreseeable or for losses caused solely by circumstances outside our reasonable control, subject always to your statutory rights.

If you use our website for business purposes, different legal considerations may apply and any subsequent commercial contract with Greenio may contain separate terms governing liability.

24. Complaints

We want customers to be satisfied with the service they receive from Greenio.

If you have a complaint relating to our website, an enquiry or a Greenio service, please contact us in the first instance:

Email: info@greenio.co.uk

If your complaint relates to an MCS-certified installation, additional complaint and dispute resolution procedures may be available under the applicable MCS requirements.

Where appropriate, we will explain any applicable escalation or Alternative Dispute Resolution process.

Nothing in these terms prevents you from exercising any legal rights available to you.

25. Changes to These Terms

We may update these terms periodically to reflect changes to:

our website;
our services;
applicable legislation;
regulatory requirements; or
our business practices.

The latest version will be published on this website.

Changes will apply from the date the updated terms are published and will not retrospectively alter an existing installation contract.

26. Separate Installaiton Terms

These terms govern use of the Greenio website.

If you purchase products or services from Greenio, separate contractual documentation will apply.

For a domestic renewable energy installation, this will normally include:

your written quotation and cost breakdown;
the agreed system design and product specification;
Greenio's Domestic Installation Terms and Conditions;
the payment schedule;
warranty and guarantee information;
applicable financial protection information;
cancellation information where required;
the MCS customer commitment where applicable; and
any subsequently agreed written variation.

If there is any conflict between these Website Terms and the specific written contract relating to an installation, the specific installation contract will govern the installation.

27. Governing Law

These terms are governed by the law of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, this does not remove any mandatory legal protections or jurisdiction rights that apply to you.