Privacy and Cookie Policy

Greenio Ltd ("Greenio", "we", "us" or "our") is committed to protecting your privacy and handling your personal information fairly, transparently and securely.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, become a customer or otherwise interact with Greenio.

This policy applies to our website at www.greenio.co.uk and to personal information collected through our normal business activities.

Greenio Ltd is the data controller responsible for your personal information.

Greenio Ltd
Unit 1, Denham House
Long Bennington Business Park

Long Bennington
Newark
NG23 5JR
United Kingdom

Email: info@greenio.co.uk

1. Data Protection Law

We process personal information in accordance with applicable UK data protection and privacy legislation, including:

the UK General Data Protection Regulation ("UK GDPR");
the Data Protection Act 2018;
the Privacy and Electronic Communications Regulations 2003 ("PECR"), as amended; and
other applicable UK data protection and privacy legislation.

We will only collect and use personal information where we have a lawful reason to do so.

2. Information we Collect

The personal information we collect depends upon how you interact with Greenio.

It may include:

Contact information

Such as your:

name;
address;
email address;
telephone or mobile number; and
company or organisation details where applicable.

Enquiry and project information

When you enquire about solar PV, battery storage, EV charging, biomass services or another Greenio service, we may collect information including:

details of the property or premises;
project requirements;
energy usage and electricity consumption information;
electricity bills or tariff information you choose to provide;
photographs, drawings or plans relating to the property;
information required to prepare designs, surveys and quotations; and
correspondence between you and Greenio.

Customer and contractual information

Where you become a customer, we may also process:

quotations and contracts;
installation and project information;
invoices and payment records;
warranty and product information;
commissioning and certification information;
service and maintenance records; and
records of communications with you.

Finance enquiries

Where you choose to apply for finance, information may be provided to the relevant finance provider.

Greenio does not make lending or credit decisions itself. The finance provider will process your information in accordance with its own privacy notice.

Website information

When you visit our website, we may collect technical information such as:

IP address;
browser and device type;
operating system;
pages visited;
time spent on the website;
referring website;
interactions with our website; and
cookie and analytics information.

Some of this information is only collected where you have consented to the relevant cookies or tracking technology.

Information from other sources

We may occasionally receive personal information from third parties, including:

referral partners;
manufacturers or suppliers;
contractors;
property owners, developers or managing agents;
lead generation or marketing partners;
publicly available business sources; and
other organisations where they are lawfully permitted to provide the information to us.

Where required by law, we will provide appropriate privacy information when we obtain personal information from another source.

3. How we use Your Information

We may use your personal information to:

respond to enquiries;
arrange surveys and appointments;
assess the suitability of our products and services for your property;
prepare quotations, designs and proposals;
supply and install solar PV, battery storage, EV charging and other renewable-energy systems;
provide biomass servicing, maintenance and related services;
manage projects and installations;
communicate with customers throughout a project;
process payments and maintain financial records;
provide warranties, aftercare and technical support;
arrange finance where requested;
manage complaints and customer-service enquiries;
comply with certification, regulatory and legal requirements;
improve our products, services and website;
maintain the security of our website and systems;
prevent fraud and protect our business;
manage our relationship with customers and suppliers;
send marketing communications, where permitted by law; and
establish, exercise or defend legal claims.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending upon the circumstances, we may rely upon:

Contract

We process information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, this may include preparing quotations, conducting surveys, arranging installations and providing aftercare.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms.

These interests may include:

responding to business enquiries;
managing customer relationships;
improving our services;
operating and protecting our business;
maintaining appropriate business records;
preventing fraud;
developing our business; and
certain forms of business-to-business marketing.

Where we rely upon legitimate interests, we consider whether the processing is necessary and proportionate and balance our interests against the rights and interests of the individual concerned.

Legal obligation

We may process information where necessary to comply with legal, regulatory, taxation, accounting, certification or other statutory requirements.

Consent

Where required, we will ask for your consent before processing your information.

This may include certain marketing activities and the use of non-essential website cookies.

Where processing is based upon consent, you can withdraw your consent at any time.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

5. Marketing Communications

We may contact you about Greenio products, services, offers or information that we believe may be relevant to you where we are legally permitted to do so.

For individuals, we will obtain consent where required by PECR unless another applicable exemption, such as the existing-customer "soft opt-in", applies.

Where we rely upon the soft opt-in, marketing will relate to our own similar products or services and you will have been given an opportunity to opt out when your details were collected.

Different rules may apply to communications sent to corporate business contacts. Where personal information is involved, we will still ensure that we have an appropriate lawful basis for processing it.

You can opt out of Greenio marketing at any time by:

using the unsubscribe link contained in a marketing email; or
contacting info@greenio.co.uk.

We may retain limited information on a suppression list after you unsubscribe to ensure that we respect your preference and do not send you further marketing communications.

Opting out of marketing will not prevent us from sending service communications that are necessary in connection with an enquiry, quotation, contract, installation, payment, warranty or other existing customer relationship.

6. Who we Share Your Information With

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations involved in providing our services, including:

IT, website and hosting providers;
customer relationship management (CRM) providers;
accounting and financial software providers;
payment processors;
finance providers, where you request finance;
product manufacturers and distributors;
installation and specialist subcontractors;
scaffolding and roofing contractors;
electrical contractors and engineers;
warranty and insurance providers;
certification and accreditation bodies;
professional advisers such as accountants, insurers and legal advisers;
marketing and communications providers;
analytics and website service providers; and
government bodies, regulators, courts, law-enforcement agencies or other authorities where required by law.

Where another organisation processes personal information on our behalf, we require appropriate data protection and security arrangements to be in place.

Some third parties may act as independent data controllers and will process information under their own privacy policies.

We may also disclose information as part of a business sale, acquisition, restructuring or transfer, subject to appropriate confidentiality and data protection safeguards.

7. International Transfers

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate legal mechanism is used where required.

This may include transferring information to a country recognised by the UK as providing an adequate level of protection or using approved contractual safeguards, such as the UK International Data Transfer Agreement or an appropriate UK Addendum.

8. How Long we Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, taxation, warranty, certification and regulatory requirements.

Retention periods will vary depending upon the information concerned.

For example, information relating to completed customer projects may need to be retained for a number of years because of contractual, accounting, warranty, certification or legal requirements.

Enquiry and marketing information that does not result in a customer relationship will be periodically reviewed and deleted or anonymised when it is no longer reasonably required.

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it.

9. Security

We take appropriate technical and organisational measures to protect personal information against:

unauthorised access;
accidental loss;
destruction;
alteration;
disclosure; and

These measures may include access controls, secure systems, encryption, password protection, backups and appropriate security arrangements with our service providers.

Although we take reasonable precautions to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending upon the circumstances, UK data protection law gives you a number of rights in relation to your personal information.

These may include the right to:

Access your information

You can request a copy of personal information we hold about you.

Correct your information

You can ask us to correct information that is inaccurate or complete information that is incomplete.

Erase your information

You may ask us to delete your personal information in certain circumstances.

This right is not absolute, and we may need to retain information where there is a lawful reason for doing so.

Restrict processing

You may ask us to restrict the way we use your personal information in certain circumstances.

Object to processing

You may object to certain processing, including processing based upon legitimate interests.

You have an absolute right to object to the use of your personal information for direct marketing.

Data portability

In certain circumstances, you may ask us to provide information you supplied to us in a structured, commonly used and machine-readable format or transfer it to another organisation.

Withdraw consent

Where we rely upon consent, you can withdraw that consent at any time.

You will not normally have to pay a fee to exercise your data protection rights.

We may need to request reasonable information to confirm your identity before responding to a request.

To exercise any of these rights, contact:

info@greenio.co.uk

We aim to respond to requests within the timescales required by applicable data protection legislation.

11. Complaints

If you have concerns about how Greenio has handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Further information about your rights and how to make a complaint is available from the ICO.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that allow websites to function, remember preferences and, where permitted, understand how visitors use the website.

We may use the following categories of cookies:

Strictly necessary cookies

These cookies are required for the website to function properly, including security and essential website functionality

These cookies do not normally require consent.

Analytics cookies

These help us understand how visitors use the Greenio website, such as which pages are visited and how visitors navigate through the website.

Where consent is required, these cookies will not be placed until you have chosen to accept them.

Functionality cookies

These may allow the website to remember choices or provide enhanced functionality.

Where required, these will only be used with your consent.

Marketing and advertising cookies

These may be used to measure advertising effectiveness, understand interactions with marketing campaigns or provide more relevant advertising.

Where required by law, these cookies and similar technologies will only be activated after you have given your consent.

13. Cookie Consent

When you first visit our website, you may be presented with a cookie consent tool that allows you to:

Accept all cookies

Reject non-essential cookies

Manage your preferences

Rejecting non-essential cookies will not prevent you from using the essential functions of our website.

You can change or withdraw your cookie choices at any time using the cookie settings available on our website.

Your browser may also allow you to block or delete cookies, although blocking strictly necessary cookies may affect website functionality.

Simply continuing to browse the Greenio website will not be treated as consent to non-essential cookies.

14. Analytics and Third-Party Technologies

We may use analytics and other website technologies to understand how our website is being used and to improve its performance.

Where these services use non-essential cookies or similar tracking technologies, they will only be activated where the required consent has been obtained.

The precise technologies used by our website may change from time to time.

Our cookie management tool should provide current information about individual cookies and technologies, including their provider, purpose and duration.

15. Third-Party Websites

Our website may contain links to websites operated by other organisations.

If you follow one of these links, the third party will process your information in accordance with its own privacy policy.

Greenio is not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their privacy information before providing personal information.

16. Payment Information

Where payments are made electronically, payment information may be processed securely by our payment service provider.

Greenio does not intentionally store full payment-card details unless this is specifically required and appropriate security arrangements are in place.

Payment providers may process your information as independent data controllers or processors in accordance with their own terms and privacy notices.

17. Children's Information

Greenio's website and services are not directed towards children, and we do not knowingly collect personal information from children through our website for marketing purposes.

If you believe that a child has provided personal information to us inappropriately, please contact us.

18. Changes to this Policy

We may update this Privacy & Cookie Policy periodically to reflect changes to:

our business;
our website;
the technologies we use;
our suppliers; or
applicable law and regulatory guidance.

The latest version will always be published on our website and the "Last updated" date at the top of this policy will be amended accordingly.

Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where appropriate.

19. Contact Greenio

If you have any questions about this Privacy & Cookie Policy, how Greenio uses your personal information or your data protection rights, please contact: